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GambleAware to Launch Peer Support for Gambling Harm in 2024



GambleAware is gearing up to revolutionize its support services, offering a lifeline to those battling gambling harm. In a groundbreaking move set to roll out in January 2024, GambleAware is introducing peer support, adding a vital layer to its treatment and support model. This empowering initiative, undertaken in partnership with The Australian Centre for Social Innovation (TACSI), promises to make a profound impact on individuals affected by gambling harm. Join us as we delve into this transformative step toward comprehensive support for those in need.

GambleAware, a beacon of hope for individuals grappling with gambling harm, is about to embark on a transformative journey. Starting from January 2024, the organization is set to introduce a revolutionary peer support service, expanding its already extensive suite of support options. This pioneering initiative is a collaboration with The Australian Centre for Social Innovation (TACSI) and represents a significant stride in addressing gambling harm in a holistic manner.

The move toward peer support aligns seamlessly with GambleAware’s commitment to providing diverse and effective support services for those affected by gambling harm. Currently, GambleAware offers an array of free support, including general and financial counseling, online chat services, educational resources, and more. The introduction of peer support is poised to enhance this support ecosystem, reinforcing the organization’s dedication to a comprehensive approach to tackling gambling harm.

The Office of Responsible Gambling, recognizing the importance of peer support in addressing gambling harm, has entrusted TACSI with the responsibility of building the capacity of GambleAware providers to offer this invaluable service. Peer support is a non-clinical alternative for individuals seeking assistance to combat gambling harm, and it forms an integral part of the GambleAware treatment and support model.


Alison Parkinson, Director of the Office of Responsible Gambling, emphasized the significance of peer support as a vital component of the stepped care approach adopted by GambleAware. She stated, “This service will provide an additional option for people experiencing gambling harm, making sure that people across NSW can access support that meets their needs and circumstances.”

The introduction of peer support will entail collaboration with GambleAware providers to ensure their readiness to offer this service. This preparation includes the recruitment and training of peer support workers, a crucial step in delivering safe and effective peer support services in local communities.

Key functions of this groundbreaking initiative encompass providing expert guidance to facilitate the recruitment and retention of peer support workers, the development of peer support resources for GambleAware providers, and the facilitation of ongoing professional development and training for peer support workers. These efforts are geared toward ensuring that peer support workers have the necessary support and development opportunities to fulfill their roles effectively and safely.

With the introduction of peer support, GambleAware is set to empower individuals affected by gambling harm, offering them a lifeline of understanding, empathy, and shared experiences. This transformative step reflects GambleAware’s unwavering commitment to making a positive impact on the lives of those grappling with gambling harm and forging a path toward recovery and resilience.


Jerome, a valuable addition to the Gamingo.News team, brings with him extensive journalistic experience in the iGaming sector. His interest in the industry was sparked during his college years when he participated in local poker tournaments, eventually leading to his exposure to the burgeoning world of online poker and casino rooms. Jerome now utilizes his accumulated knowledge to fuel his passion for journalism, providing the team with the latest online scoops.

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