Grand Casino Hotel Resort Upgrades with Agilysys Tech Solutions

Innovative Technology Integration at Oklahoma’s Grand Casino Hotel Resort

Oklahoma’s Grand Casino Hotel Resort, a renowned property of the Citizen Potawatomi Nation located in Shawnee, has embraced the future of hospitality by integrating cutting-edge technology solutions from Agilysys. This strategic move is set to revolutionize both hotel and casino operations, elevating the guest experience to new heights.

Enhanced Operations with Agilysys Solutions

The resort has opted for a comprehensive suite of Agilysys solutions, including an advanced point-of-sale (POS) system, a convenient self-service food and beverage system, and a commission-free room and activity booking platform for guests. These integrated solutions aim to streamline operations while offering guests a seamless, tech-driven experience.

A Statement from the Chief Technology Officer

Justin Dunsworth, the resort’s Chief Technology Officer, highlighted the significant improvements brought about by these Agilysys solutions. “The integration of these state-of-the-art systems has not only streamlined our operations but also enriched the overall guest interaction, enabling seamless transactions with player club points and tribe-wide gift cards,” Dunsworth stated.

Agilysys’ Vision for Gaming and Hospitality

Darren Student, Agilysys’ Vice President of Sales, emphasized the importance of technology in differentiating gaming and hospitality services. “Our ecosystem of integrated software modules is tailored to maximize return on experience (ROE), empowering staff to offer personalized service and enabling guests to interact with our property through their preferred channels, be it mobile devices or in-person interactions,” he explained.

A Premier Gaming Destination in Oklahoma

Grand Casino Hotel Resort is strategically located east of Oklahoma City on Interstate 40. It boasts over 125,000 square feet of gaming space, featuring more than 2,000 Vegas-style slot machines and the only Keno lounge in Oklahoma. The resort also includes a luxurious 14-story hotel tower and a variety of dining options, catering to diverse guest preferences.

Osage Casinos Bartlesville: A New Addition in Oklahoma

In related news, Osage Casinos Bartlesville, another exciting project under the Osage Nation, opened its doors in November. This new establishment, spanning 125 acres, offers 521 slot machines, 6,000 square feet of meeting space, and a 102-room hotel, further enriching the state’s gaming landscape.

Transforming Guest Experiences in Oklahoma’s Gaming Industry

With these technological advancements and new developments, Oklahoma’s gaming industry is poised for significant growth. The integration of Agilysys solutions at Grand Casino Hotel Resort is a testament to the industry’s commitment to leveraging technology for operational efficiency and unparalleled guest satisfaction.