Boylesports Names Michail Koutsoukos as Head of Customer Engagement

Boylesports Secures Top Talent for Key Role

Boylesports, a prominent player in the iGaming industry, has announced the appointment of Michail Koutsoukos as its new Head of Customer Engagement. Koutsoukos, with a rich background in leading gaming firms, joins Boylesports to elevate customer experience strategies.

Koutsoukos: A Trailblazer in Customer Relations

Koutsoukos transitioned to Boylesports from Kaizen Gaming, where he played a pivotal role in managing the Stoiximan and Betano brands. His tenure at Kaizen Gaming lasted over two years, culminating in the role of Director of Customer Relationship Management, preceded by his position as Head of Lifecycles.

Varied Experience Across Industry Giants

Before joining Kaizen Gaming, Koutsoukos honed his expertise at Kindred Group over four years. Here, he undertook several senior roles, including Head of Customer Strategy, Head of Customer Campaigns, and Head of Customer Communications, sharpening his skills in customer-centric strategies.

Formative Years at De Agostini Editore

Koutsoukos’ journey in the industry began with over a decade at De Agostini Editore. This experience laid the groundwork for his understanding of the publishing sector within the wider De Agostini group, which boasts clients like International Game Technology (IGT).

Recent Industry Moves Highlight Sector Growth

Koutsoukos’ appointment comes amidst a flurry of new senior roles in the iGaming industry. This week saw iGP name Dirk Camilleri as Chief Product Officer, tasked with leading their product team. Camilleri brings over eight years of industry experience, including a recent stint as Vice-President of Product at Pariplay.

Continued Evolution in iGaming Leadership

Elsewhere, Wizard Games, a subsidiary of NeoGames, has appointed Dimitar Panteleev as Director of Games Technology. Panteleev’s new role focuses on spearheading technological innovation. He joins Wizard Games following his tenure as Chief Technology Officer at the Bulgarian-based iGaming provider, The Better Platform.

These strategic appointments underscore the dynamic evolution and growth of leadership within the iGaming sector, highlighting the industry’s commitment to innovation and customer-centric approaches.