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Irish Lottery Operator Penalized for Failing Self-Exclusion Measures

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Premier Lotteries Ireland (PLI) faces a €150,000 fine, as imposed by the Regulator of the National Lottery in Ireland. The substantial penalty results from violations related to self-exclusion measures.

Upon investigation, the regulator found that PLI contradicted its licence terms. Specifically, they allowed players who had self-excluded to set up new accounts and purchase tickets. In a mishap during 2021, an algorithm mistakenly removed 126 accounts of self-excluded customers. Ideally, these accounts should have been preserved to deter these customers from initiating new ones.

As a result of this oversight, 16 self-excluded players succeeded in creating new accounts, with 10 subsequently purchasing tickets. These 10 players expended a total of €3,292. Furthermore, four of these players received promotional emails.

Even though PLI was not explicitly obligated to provide a self-exclusion option per their licence stipulations, they introduced one voluntarily in 2019. The regulator has emphasized that once this option was in place, PLI had a duty to ensure its efficacy.

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The penalty, amounting to €150,000, will be deducted from the payments due to PLI. The funds will subsequently be directed to the exchequer, allocated to charitable purposes. This marks a precedent, as the regulator has never before withheld payment due to a licence infringement.

Carol Boate, the chief of the Irish regulator, commented: “Upon evaluating the investigative report and the remarks from the operator, it became evident that PLI had contravened the licence. Once they offered a self-exclusion feature as a responsible gaming tool, it was incumbent upon them to have the necessary mechanisms to verify that individuals buying tickets hadn’t previously chosen permanent self-exclusion.”

Recent Developments with PLI: In a significant business move in July, the Française des Jeux group (FDJ) — the French national lottery operator — struck a €350m agreement to acquire PLI. This acquisition involved the Ontario Teachers’ Pension Plan, An Post, and the An Post Pension fund. PLI assures that this transaction will not influence its mandate to manage the Irish National Lottery, which extends up to 2034.

On a related note, Ireland has set its sights on establishing a novel gambling regulator as per its Gambling Regulation Bill. Key players in Irish horseracing have expressed apprehension regarding a proposed prohibition on TV gambling adverts from 5.30am to 9pm, aimed at diminishing the exposure of children to gambling advertisements.

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Jerome, a valuable addition to the Gamingo.News team, brings with him extensive journalistic experience in the iGaming sector. His interest in the industry was sparked during his college years when he participated in local poker tournaments, eventually leading to his exposure to the burgeoning world of online poker and casino rooms. Jerome now utilizes his accumulated knowledge to fuel his passion for journalism, providing the team with the latest online scoops.

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EMEA

Danish Regulator Resolves ROFUS Glitch, Ensures Player Protection

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Restoring Trust: Danish Regulator Rectifies Self-Exclusion Error to Safeguard Players

Attention all players and stakeholders in the Danish gambling landscape! Prepare to delve into a critical juncture as the Danish gambling regulator, Spillemyndigheden, embarks on a mission to rectify a grievous error in the national self-exclusion platform, ROFUS. In a bid to fortify player protection and uphold the integrity of the gambling ecosystem, Spillemyndigheden navigates through turbulent waters, confronting challenges head-on to ensure a resilient and trustworthy gaming environment. Join us as we unravel the intricacies of this pivotal moment, poised to redefine the contours of player safety and regulatory compliance.

Rectifying the ROFUS Glitch

Identifying the Error In a startling revelation, Spillemyndigheden unveils a critical flaw in the ROFUS platform, jeopardising the efficacy of the self-exclusion mechanism. The error, which affected the renewal process, resulted in approximately 1,200 registered players gaining unauthorised access to gambling activities at land-based casinos and gaming machines. This egregious oversight struck at the heart of player protection, underscoring the imperative for swift and decisive action.

Addressing Player Concerns Faced with mounting complaints from affected players, Spillemyndigheden swiftly mobilised to redress the grievance and restore faith in the integrity of the self-exclusion system. By implementing comprehensive changes to the ROFUS platform, Spillemyndigheden endeavored to rectify the glitch and fortify the safeguards against potential breaches. Furthermore, the regulator demonstrated transparency and accountability by promptly reporting the incident to the Danish Data Protection Agency, affirming its unwavering commitment to regulatory compliance.

Spillemyndigheden’s Assurance

A Commitment to Excellence In the aftermath of the tumultuous episode, Spillemyndigheden issued a resounding declaration of its unwavering commitment to excellence in service delivery. Describing the incident as “regrettable,” the regulator pledged to redouble its efforts in ensuring the stability and reliability of the ROFUS platform—a cornerstone of player protection in the Danish gambling landscape. Through meticulous oversight and proactive measures, Spillemyndigheden endeavors to cultivate a culture of trust and accountability, placing player welfare at the forefront of its priorities.

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Navigating Through Challenges: Insights from Gambling Revenue Trends

A Landscape in Flux Against the backdrop of regulatory developments, the Danish gambling industry witnessed modest growth in revenue during the fiscal year 2023. With total gambling revenue rising by 1%, amounting to DKK 6.8 billion (€912 million), the industry grappled with dynamic shifts in consumer preferences and market dynamics. Notably, the burgeoning popularity of online casino gaming emerged as a dominant revenue driver, accounting for 45.28% of all Gross Gaming Revenue (GGR), underscoring the evolving landscape of digital gaming experiences.

Trends in Gambling Preferences and Player Behavior

Insights from Regulatory Data Delving deeper into the regulatory data provided by Spillemyndigheden, a nuanced understanding of player behavior and preferences emerges. Despite a marginal decline in betting revenue, online casino gaming experienced a robust surge, with revenue escalating by 5.95% compared to the previous year. This paradigm shift underscores the burgeoning appeal of digital gaming platforms, driven by factors such as convenience, accessibility, and a diverse array of gaming offerings.

Promoting Responsible Gaming: The Role of Self-Exclusion Systems

Upholding Player Welfare As the number of individuals enrolled in the ROFUS self-exclusion system continues to proliferate, Spillemyndigheden reaffirms its steadfast commitment to fostering responsible gaming practices. With over 46,000 individuals enlisted in the program, encompassing both permanent and temporary registrations, the regulator remains vigilant in its efforts to mitigate the adverse effects of problem gambling and provide essential support services through initiatives such as the StopSpillet gambling helpline. Through collaborative endeavors and proactive interventions, Spillemyndigheden endeavors to cultivate a culture of responsible gaming, safeguarding the well-being of players and ensuring the sustainability of the Danish gambling industry.

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