Tim Miller Calls for Collaboration at Bacta Annual Convention

Gambling Commission Executive Tim Miller delivered a compelling speech at the Bacta Annual Convention this morning.
Highlighting the critical role of arcades and low-stakes venues, Miller emphasized compliance, transparency, and safer gambling practices.
With collaborative initiatives, stricter policies, and innovative tools, the Commission aims to create a sustainable, player-focused gambling industry.
Learn how Miller’s speech outlines a future of accountability and partnership within the UK’s amusement and gaming sector.

Tim Miller’s Bacta Speech: “We’ll Act on Failings to Ensure Safer Gambling”

Key Points

1. Tim Miller reaffirmed the Gambling Commission‘s commitment to working with Bacta for safer, fairer gambling.
2. Seven problem gambling indicators were identified to improve player interaction and staff effectiveness.
3. Upcoming proposals include stronger AML compliance, responsible gambling measures, and enhanced transparency for player funds.

Tim Miller, Executive Director of the Gambling Commission, addressed industry leaders at the Bacta Annual Convention, calling for strengthened collaboration and compliance to improve gambling safety. The event, attended by representatives of the UK’s amusement and low-stakes gaming industry, underlined the sector’s cultural and economic contributions, as well as its responsibilities.

A Cultural and Economic Pillar

Bacta represents operators in the arcade and land-based low-stakes gambling sector, including family entertainment centers and pier attractions. These venues not only provide leisure but also contribute to local economies by supporting pubs, maintaining venues, and boosting tourism.

Miller opened his speech with a light-hearted anecdote, reminiscing about winning a toy in a crane machine—a memory emblematic of the fun these venues create. However, he quickly shifted focus to the industry’s operational challenges, emphasizing the Gambling Commission’s role in ensuring compliance and tackling gambling-related harm.

“The Commission takes collaboration very seriously and we want to work with you to make gambling safer, fairer, and crime-free,” Miller stated.

Enforcement and Accountability

Miller made it clear that the Gambling Commission is prepared to act where failings are identified. “Everyone here knows the Commission has broad powers, powers we’re not afraid to use either,” he asserted. “Where we see failings, we will take action.”

He referenced key changes introduced in August 2024, such as the Think 25 age verification policy and test purchasing requirements. These measures aim to enhance customer safety and prevent underage gambling.

The speech also addressed the importance of staff training and monitoring. Miller highlighted seven problem gambling indicators, which include time spent gambling, behavioral patterns, use of management tools, and customer-led concerns.

“Don’t just check that your policies and procedures are being followed. Check that they work in practice,” Miller urged.

Future Proposals for Safer Gambling

Looking ahead, Miller outlined several proposals aimed at fostering a sustainable industry:

• Enhanced anti-money laundering (AML) compliance to prevent financial crime.
• Responsible gambling measures, including tools to empower players and minimize harm.
• Increased transparency around player funds, ensuring consumers know how their money is handled.
• A statutory levy to fund research and treatment for gambling harm.

Miller also reaffirmed the Commission’s commitment to supporting Bacta members in implementing these changes effectively.

Youth and Gambling Report Findings

Miller’s remarks came shortly after the release of the 2024 Young People and Gambling Report, which revealed concerning trends among minors. The report found that a significant number of 11 to 17-year-olds engaged in gambling activities, with rising rates of problem gambling within this demographic.

The findings underscored the need for continued vigilance and collaboration between regulators and operators to protect vulnerable groups.

Tim Miller’s speech at the Bacta Annual Convention reinforced the Gambling Commission’s commitment to collaboration, compliance, and player protection. By addressing challenges head-on and working closely with Bacta members, the Commission aims to create a safer, fairer gambling environment.

As Miller concluded, “Bacta members are a critical part of this work, and together, we can deliver high levels of compliance, a sustainable industry, and better outcomes for customers.”

The path forward will require joint efforts, innovative strategies, and accountability to ensure that the UK’s gambling sector thrives while prioritizing safety and fairness. The message is clear: progress has been made, but there is still work to do.