AskGamblers Recovers Over $9 Million for Players in 2023

AskGamblers Triumphs in Recovering $9M for Players in 2023

In an impressive feat for the iGaming community, AskGamblers Casino Complaint Service (AGCCS) has announced a milestone achievement for the year 2023—over $9 million recovered for players from more than 2,200 complaints. This remarkable accomplishment highlights the platform’s commitment to fair play and transparency in the online gambling world. Since its inception, AGCCS has now handled 80,000 complaints, successfully returning $60 million to players, solidifying its position as a vital mediator between casinos and bettors.

A Year of Record-Breaking Success

Staggering Figures

In 2023 alone, AskGamblers tackled 3,239 cases, boasting a 70% resolution rate. These statistics not only underscore the efficiency and effectiveness of AGCCS but also reflect the growing need for such services in the ever-expanding online gambling sector. The ability of AskGamblers to mediate and resolve such a high volume of disputes cements its reputation as a trusted platform among players and industry stakeholders.

A Journey of Growth and Expansion

Since its foundation in 2005, AskGamblers has evolved from a mere platform for discussion and reviews to an integral part of the iGaming community’s ecosystem. Its acquisition by Gaming Innovation Group (GiG) in 2022 from Catena Media, in a deal valued at $47.9 million, marked a significant milestone in its history. This acquisition included other notable affiliate websites, enhancing GiG’s portfolio and influence in the online gambling landscape.

Strategic Moves and Financial Milestones

The Catena Media and GiG Collaboration

The transition of AskGamblers into GiG’s ownership came at a pivotal time, following Catena Media’s decision to divest some of its assets amid financial challenges. This strategic move by GiG has been fruitful, with the company reporting a 37% increase in revenue for the fourth quarter of 2023, amounting to $38.1 million. This financial success underscores the synergistic potential of this acquisition and the growing prominence of AskGamblers within GiG’s broader operational framework.

Expanding Horizons

Further expanding its reach, GiG has recently forged new partnerships for its iGaming platform CoreX and sportsbook SportsX in the burgeoning Spanish and Argentinian markets. These partnerships are indicative of GiG’s ambition to enhance its global footprint and leverage AskGamblers’ reputation and operational excellence to explore new territories.

Dedication and Hard Work: The Key to Success

A Testament to Team Effort

General Manager Dijana Radunovic’s statement on the AGCCS’ 2023 report reflects the collective effort and dedication of the Complaint Team. The team’s unwavering commitment to resolving disputes and maintaining a high level of trust among players has been instrumental in achieving such outstanding results. Radunovic’s acknowledgment of the service’s necessity across various verticals and languages highlights the universal appeal and indispensability of AskGamblers in the iGaming world.

Conclusion: A Beacon of Trust in the iGaming Community

The accomplishments of AskGamblers and AGCCS in 2023 are more than just impressive statistics; they represent the platform’s unwavering commitment to fairness, transparency, and player satisfaction in the online gambling industry. As AskGamblers continues to break records and expand its influence, it remains a beacon of trust and a vital intermediary in resolving disputes within the iGaming community. With plans to continue its diligent work and explore new markets, AskGamblers is poised for even greater success in the future, ensuring that the rights and interests of players remain at the forefront of the online gambling experience.