iGaming Ontario Launches RFP for Central Self-Exclusion System

Prepare for a pivotal transformation in player protection within Ontario’s booming online gambling landscape. iGaming Ontario, the regulatory authority overseeing the province’s online gaming market, is set to initiate a Request for Proposals (RFP) for the development of a cutting-edge centralized self-exclusion system. This groundbreaking initiative aims to empower players with a seamless, all-encompassing self-exclusion mechanism that transcends individual operators, streamlining the process for those seeking respite from online gambling. As the igaming industry in Ontario continues its meteoric rise, fueled by staggering revenue figures, the emphasis on responsible gambling and player welfare takes center stage.

In a visionary move, iGaming Ontario is poised to revolutionize player protection within the province’s thriving online gambling sector. The regulatory authority, entrusted with overseeing Ontario’s regulated igaming operators, has unveiled plans to launch a comprehensive Request for Proposals (RFP) for the development of an innovative centralized self-exclusion system. This strategic endeavor is designed to provide players with a unified and effortless mechanism for self-exclusion that transcends the boundaries of individual operators.

The core objective of this pioneering initiative is to enhance player protection by offering a streamlined, user-centric solution that simplifies the process of self-exclusion. With the RFP set to take flight in early 2024, iGaming Ontario has laid out a clear vision for the winning bid: the development and implementation of a system seamlessly integrated with all operator platforms. This system should facilitate every aspect of self-exclusion, from registration to renewal and reinstatement.

Key features of the envisioned self-exclusion system include a player-centric design, prioritizing ease of use for individuals seeking to self-exclude. Importantly, the system will be executed in a non-stigmatizing and non-judgmental manner, fostering a supportive environment for users. Transparency emerges as a central theme, ensuring that both players and operators can access and comprehend the self-exclusion process with clarity.

Security is of paramount importance, with the system expected to provide a safe environment for all users. Additionally, iGaming Ontario envisions a system that seamlessly integrates with licensees’ existing offerings, ensuring practical implementation alongside their own platforms.

iGaming Ontario has issued a call for responsive and agile companies capable of crafting modern, innovative, secure, cloud-based Software as a Service (SaaS) solutions. These solutions are set to be high-profile, public-facing, and of critical significance in building and sustaining trust and confidence among a wide range of stakeholders. The selected partner will embark on a multi-year collaboration with iGaming Ontario, dedicated to delivering best-in-class experiences through cutting-edge technology.

This landmark move comes on the heels of remarkable growth in Ontario’s igaming revenue. Recent figures, released last month, revealed a staggering year-on-year surge in online gambling revenue during the second quarter, totaling CA$540 million. Online casino gaming contributed $407 million, while sports betting and poker added $118 million and $16 million, respectively. Player spending also skyrocketed, with total igaming wagers in Q2 surging by an impressive 132% to reach $14.20 billion.

However, amidst this unprecedented growth, the need for responsible gambling measures has become increasingly apparent. Earlier this month, the Alcohol and Gaming Commission of Ontario (AGCO) imposed a CA$150,000 fine on PointsBet Canada for breaching responsible gambling rules. One of the key violations included failing to assist a customer who had potentially fallen victim to gambling harm, resulting in substantial losses exceeding $500,000 within a brief timeframe.

As iGaming Ontario spearheads the development of a centralized self-exclusion system, the spotlight on player safety, responsible gambling, and regulatory compliance continues to intensify. Ontario stands as the sole Canadian province with a regulated igaming market, which was inaugurated in April 2022, making these advancements even more significant in the broader context of Canada’s gambling landscape.