KSA Warns ZEbet & Star Casino Over Withdrawal Blockades

KSA Calls Out ZEbet and Star Casino After Players Couldn’t Withdraw Funds

The Dutch gambling regulator KSA just slammed ZEbet and Star Casino for blocking player withdrawals.

They said offers required players to gamble deposits before withdrawing—unfair and illegal.

As a gambling advocate, I applaud KSA’s swift action to protect players.

Read on to see why this matters—and how it reinforces trust in the Dutch market.

Key Points

• KSA warned ZEbet and Star Casino against wagering deposit-only balances before permitting withdrawals.
• The regulator emphasized that player balances must be refunded immediately, with no structural conditions.
• The KSA also ordered ZEbetting and Betca to stop offering illegal tennis set betting markets.

My Take: Player Rights First—KSA Sets a Good Example

When I read that players couldn’t withdraw deposits from ZEbet, I felt the frustration. Money is not a bet. KSA acted decisively, reminding operators that withdrawal rights are non-negotiable.

1. Withdrawal Rules Must be Crystal Clear

Early this month, a player lodged a complaint that ZEbet blocked withdrawal of a deposited amount. KSA investigated and found it wasn’t sanctioned under bonus terms—simply an account error. ZEbet fixed it, refunded the funds same day. KSA issued a formal warning, reminding operators of the rule:

“If a player requests it, their player balance must be refunded immediately. No structural conditions.”

Star Casino faced a similar issue. Their terms and conditions claimed wagering requirements applied to withdrawals too. KSA flagged this inconsistency. Star revised its terms and assures prompt payouts moving forward.

These rulings follow KSA advice sent to operators back in March 2024—affirming that withdrawal rights are sacrosanct.

2. Banning High-Risk Tennis Bets Sparks Integrity Push

KSA didn’t stop at withdrawals. They flagged ZEbetting and Betca for offering bets on individual tennis sets—a market often linked to match-fixing risk due to its ease of manipulation. Both were ordered to cease and comply immediately.

This is critical. KSA is clearly prioritizing sports integrity and betting fairness across all market levels.

3. A Market That Trusts Its Regulator Is Stronger

In my view, KSA’s actions send a clear message:

• Player rights are paramount—no one should lose access to their money.
• Operators must keep terms transparent to avoid regulatory friction.
• Regulatory vigilance builds trust, especially in sports betting arenas.

KSA’s speed and firmness demonstrate it isn’t just a watchdog—it’s an active guardian.

Wider Context: Dutch Gambling Ethics in Practice

Since licensing started in October 2021 under the Remote Gambling Act, KSA has held operators to high standards. They shut down cashback deals in 2022, banned sports sponsorship ads by early 2025, and now are cracking down on influencers and illegal betting markets.

These measures show a consistent trend—Dutch gambling is maturing, with ethics at its heart. With every enforcement step, KSA reinforces a market built on responsibility, transparency, and player protection.

Enforcement is the Best Safeguard

KSA’s warnings to ZEbet, Star Casino, ZEbetting, and Betca highlight one thing: regulation only matters when enforced. Blocking withdrawals and offering risky bets hurt player trust—and that’s unacceptable.

As a gambling industry professional, I support KSA’s actions wholeheartedly. They protect users, maintain market integrity, and set a tone of accountability for operators. This is how regulated gambling should work—fair, strong, and consumer-focused.