Jérôme Gallot Named Gaming Mediator for ANJ in France

Disputes between players and operators in France’s gaming market are a growing concern.

Enter Jérôme Gallot, the new gaming mediator for the National Gaming Authority (ANJ), appointed to resolve conflicts amicably.

With decades of expertise in law, consumer affairs, and competition regulation, Gallot is uniquely positioned to bring effective solutions.

Learn how his appointment marks a significant step toward improving mediation and enhancing trust in France’s gaming industry.

Jérôme Gallot Joins ANJ as Gaming Mediator to Tackle Player-Operator Disputes

Key Points

1. Jérôme Gallot has been appointed gaming mediator for ANJ, tasked with resolving disputes between players and operators.
2. Sports betting dominates mediation requests, comprising 91% of cases, with many rejected for procedural shortcomings.
3. Gallot’s legal and consumer protection experience ensures a robust approach to France’s growing gaming mediation needs.

France’s National Gaming Authority (ANJ) has appointed Jérôme Gallot as its new gaming mediator, a significant move aimed at improving conflict resolution between players and gaming operators. This decision follows his inclusion on the Consumer Mediation Evaluation and Control Commission’s list of mediators, reflecting his extensive experience in public service and consumer protection.

A Proven Leader in Consumer Advocacy

Born in October 1959, Gallot began his distinguished career at the Court of Auditors in 1985, eventually serving as Director General for Competition, Consumer Affairs and Fraud Control from 1997 to 2003. His career spans key roles in public institutions like Caisse des Dépôts, as well as executive leadership at Veolia Environnement.

With a focus on regulatory compliance and consumer rights, Gallot later founded a consulting firm specializing in competition and consumer law, making him exceptionally qualified to mediate disputes in France’s gaming sector.

Addressing Sports Betting Disputes

Mediation is vital for resolving conflicts in France’s regulated gaming market, especially in sports betting, which accounted for 91% of mediation requests in 2023. ANJ data reveals that 1,523 applications were filed last year, but nearly half were deemed inadmissible due to players failing to follow procedural requirements.

The mediation process under Gallot involves a structured approach:

1. Players must first submit written complaints to the operator.
2. If unresolved within 20 days, complaints can be escalated to the mediator.
3. Both parties voluntarily participate, and proposed resolutions are non-binding.

This system ensures transparency while giving players and operators a fair chance to resolve issues without litigation.

Challenges and Opportunities

Gallot inherits a complex mediation landscape. While procedural issues prevent many complaints from progressing, his experience in regulatory frameworks is expected to streamline the process and reduce friction.

His appointment also coincides with the ANJ’s broader mission to enhance consumer protections in the gaming sector. By addressing disputes effectively, Gallot’s mediation efforts will foster greater trust between players and licensed operators, ultimately strengthening the industry’s integrity.

A Collaborative Future

Commenting on his new role, Gallot expressed optimism:

“This appointment is an opportunity to bring fairness and efficiency to gaming mediation in France. I aim to ensure players feel heard and operators maintain high standards of accountability.”

The appointment of Jérôme Gallot as ANJ’s gaming mediator marks a pivotal moment for France’s gaming industry. His deep understanding of consumer rights and legal frameworks equips him to tackle disputes effectively, particularly in the burgeoning sports betting market.

As the mediation process evolves under Gallot’s guidance, both players and operators stand to benefit from a more transparent and equitable system, reinforcing trust and compliance across the industry. With his leadership, ANJ continues its mission to uphold fairness and accountability in France’s gaming sector.