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GambleAware to Launch Peer Support for Gambling Harm in 2024

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GambleAware is gearing up to revolutionize its support services, offering a lifeline to those battling gambling harm. In a groundbreaking move set to roll out in January 2024, GambleAware is introducing peer support, adding a vital layer to its treatment and support model. This empowering initiative, undertaken in partnership with The Australian Centre for Social Innovation (TACSI), promises to make a profound impact on individuals affected by gambling harm. Join us as we delve into this transformative step toward comprehensive support for those in need.

GambleAware, a beacon of hope for individuals grappling with gambling harm, is about to embark on a transformative journey. Starting from January 2024, the organization is set to introduce a revolutionary peer support service, expanding its already extensive suite of support options. This pioneering initiative is a collaboration with The Australian Centre for Social Innovation (TACSI) and represents a significant stride in addressing gambling harm in a holistic manner.

The move toward peer support aligns seamlessly with GambleAware’s commitment to providing diverse and effective support services for those affected by gambling harm. Currently, GambleAware offers an array of free support, including general and financial counseling, online chat services, educational resources, and more. The introduction of peer support is poised to enhance this support ecosystem, reinforcing the organization’s dedication to a comprehensive approach to tackling gambling harm.

The Office of Responsible Gambling, recognizing the importance of peer support in addressing gambling harm, has entrusted TACSI with the responsibility of building the capacity of GambleAware providers to offer this invaluable service. Peer support is a non-clinical alternative for individuals seeking assistance to combat gambling harm, and it forms an integral part of the GambleAware treatment and support model.

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Alison Parkinson, Director of the Office of Responsible Gambling, emphasized the significance of peer support as a vital component of the stepped care approach adopted by GambleAware. She stated, “This service will provide an additional option for people experiencing gambling harm, making sure that people across NSW can access support that meets their needs and circumstances.”

The introduction of peer support will entail collaboration with GambleAware providers to ensure their readiness to offer this service. This preparation includes the recruitment and training of peer support workers, a crucial step in delivering safe and effective peer support services in local communities.

Key functions of this groundbreaking initiative encompass providing expert guidance to facilitate the recruitment and retention of peer support workers, the development of peer support resources for GambleAware providers, and the facilitation of ongoing professional development and training for peer support workers. These efforts are geared toward ensuring that peer support workers have the necessary support and development opportunities to fulfill their roles effectively and safely.

With the introduction of peer support, GambleAware is set to empower individuals affected by gambling harm, offering them a lifeline of understanding, empathy, and shared experiences. This transformative step reflects GambleAware’s unwavering commitment to making a positive impact on the lives of those grappling with gambling harm and forging a path toward recovery and resilience.

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Jerome, a valuable addition to the Gamingo.News team, brings with him extensive journalistic experience in the iGaming sector. His interest in the industry was sparked during his college years when he participated in local poker tournaments, eventually leading to his exposure to the burgeoning world of online poker and casino rooms. Jerome now utilizes his accumulated knowledge to fuel his passion for journalism, providing the team with the latest online scoops.

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SOFTSWISS Jackpot Aggregator Sees 2.6x Surge in Bets: 2023 Report

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In a dynamic year for the iGaming industry, the SOFTSWISS Jackpot Aggregator has released its 2023 report, offering insights into significant trends and achievements.

Notably, the report reveals a staggering 2.6 times increase in bets participating in jackpots, shedding light on the growing appeal of these mechanics among operators and players alike.

A Year of Remarkable Growth

Throughout 2023, bets participating in jackpots experienced consistent quarterly growth, witnessing a remarkable 165% increase from January to December. By the end of the year, the total value of these bets had surged to an impressive 6.396 billion euros. Moreover, the number of jackpot campaigns witnessed a substantial growth of 3.8 times compared to the previous year, totaling 230 campaigns.

Expanding Reach and Impact

One of the standout achievements of 2023 was the expansion of the Jackpot Aggregator’s footprint. The number of brands utilizing its jackpot solution tripled within the year, culminating in over 70 active brands by year-end. This surge in adoption reflects a heightened level of market trust and interest in the product.

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Introducing the Prime Jackpot Campaign

A significant milestone of 2023 was the introduction of the Prime Jackpot campaign, which debuted in Q4. This innovative feature garnered considerable attention and interest from players across various casinos. The Prime Jackpot campaign allows operators to participate in shared prize pools, ensuring that rewards are drawn from the collective pool rather than from a specific brand operator. This approach not only offers larger rewards to attract more players but also enhances player engagement and loyalty while optimizing operational costs for operators.

Insights from SOFTSWISS

Aliaksei Douhin, Head of SOFTSWISS Jackpot Aggregator, shared his insights into the year’s achievements. He emphasized the noticeable increase in clients and connected casino brands, as well as the growing volume and value of bets in jackpots. He expressed satisfaction in witnessing clients actively embracing the Jackpot Aggregator and recognizing the added value it brings to their brand operations. The solution empowers operators to provide players with enhanced gaming experiences and more enticing winnings. Client feedback is actively collected and analyzed to ensure clients have access to the most sought-after tools and mechanics.

Looking Ahead to 2024

In 2024, the SOFTSWISS Jackpot Aggregator is set to extend its reach to a wider spectrum of clients. This expansion will be guided by a customized approach, ensuring that each client can tailor the product’s capabilities to meet their specific requirements.

Meet SOFTSWISS at ICE London

The SOFTSWISS Jackpot Aggregator team will be present at ICE London from February 6th to 8th, 2024. They are ready to showcase their latest advancements and engage in discussions with existing and potential clients.

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About SOFTSWISS

SOFTSWISS is a renowned international iGaming company that offers certified software solutions for managing gambling operations. With a dedicated team of over 2000 employees spread across Malta, Poland, and Georgia, SOFTSWISS holds multiple gaming licenses and provides comprehensive iGaming software solutions. Their diverse product portfolio includes the Online Casino Platform, the Game Aggregator featuring thousands of casino games, the Affilka affiliate platform, the Sportsbook software, and the Jackpot Aggregator. In 2013, SOFTSWISS made history by introducing the world’s first Bitcoin-optimized online casino solution.

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